Shipping policy

Effective Date: [01-01-2025]

At Elysian Goddess, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand our process and timelines.

1. Order Processing Time

  • All orders are processed and dispatched within 24-48 hours of receiving the order.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation with tracking details once your order has been shipped.

2. Shipping & Delivery Time

  • We offer standard delivery across India, which typically takes 5-7 business days from the dispatch date.
  • Delivery times may vary based on your location, courier service efficiency, and unforeseen circumstances such as weather conditions, strikes, or national holidays.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.
  • We may offer free shipping promotions from time to time, which will be clearly mentioned on our website.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment status.
  • You can track your order on our website or directly through the courier’s tracking portal.

5. Undelivered & Lost Packages

  • If a package is marked as delivered but you haven’t received it, please check with neighbors, building security, or the courier service.
  • If your package is lost in transit, please contact us at namratakansoriya@gmail.com or call 997762097, and we will assist you in resolving the issue.

6. Address & Delivery Issues

  • Ensure that you provide a complete and accurate shipping address at checkout.
  • If an incorrect address is provided and the order is returned to us, you may be required to pay additional shipping charges for re-delivery.

7. Delays & Force Majeure

  • While we aim for timely deliveries, Elysian Goddess is not responsible for shipping delays caused by natural disasters, strikes, government regulations, or unforeseen logistical issues.

8. International Shipping

  • Currently, we do not offer international shipping. We only ship within India.

9. Contact Information

For any shipping-related inquiries, please reach out to us:

📧 Email: namratakansoriya@gmail.com
📞 Phone: 997762097

Thank you for shopping with Elysian Goddess! We appreciate your trust and patience.